ComfyGo Mobility
ComfyGo IQ-7000 Compact Electric Power Wheelchair with Remote & Long Battery Life
ComfyGo IQ-7000 Compact Electric Power Wheelchair with Remote & Long Battery Life
SKU: IQ-7000
- Regular price
- Price: $1,699.00
- Regular price
- List Price: $1,899.00
- Sale price
- Price: $1,699.00
- Unit price
- per
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Shipping Policy
Shipping Policy
Promobilitygear Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United States
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United States : Free Shipping On All Orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 3 business days, Monday to Friday.
- Last Order Time: 5.00 Pm
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 5-8 business days.
- Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship with couriers based on pricing so this will change.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@ProMobilityGear.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer.
will cover the return shipping costs.
-
Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
Contact information
Return Policy
Return Policy
Scope and intent
This Return and Refund Policy applies to all purchases made through the promobilitygear.com website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
- Email: info@ProMobilityGear.com
- Phone: +1 855 294-5647
- Address: 620 Bloomfield Ave, Bloomfield New Jersey 07003, United States
Return Window
Customers in United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
1. Return Notification: To initiate a return, contact our customer service at info@ProMobilityGear.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.
Return Costs
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged, and in the original packaging.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. promobilitygear.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.
Timelines
- Return Window: Returns must be reported and shipped within 14 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to: 620 Bloomfield Ave, Bloomfield New Jersey 07003, United States
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
contact our customer service. Click Here
PRODUCT DESCRIPTION
The ComfyGo IQ-7000 Remote Controlled Electric Wheelchair is the ultimate lightweight, foldable power wheelchair designed for seamless travel and daily use. With its compact, airline-approved design, this collapsible power wheelchair offers a convenient and travel-friendly design without compromising on power. Whether you're navigating indoor spaces or tackling outdoor terrain, the IQ-7000 electric wheelchair ensures smooth and effortless mobility.
Equipped with dual 250W brushless DC motors and a 12AH or 20AH lithium-ion battery, this lightweight portable electric wheelchair delivers a reliable range of up to 13-17 miles. Featuring a 360-degree waterproof intelligent joystick and remote control functionality, users can easily maneuver, adjust speed, and even fold the chair at the push of a button. The sturdy frame supports up to 350 lbs, making it a top choice for those looking for a heavy-duty electric wheelchair with a sleek, portable design
FEATURES
- Ultra-Lightweight & Foldable Design – Weighing only 57 lbs (without battery), the IQ-7000 portable electric wheelchair folds effortlessly, making it ideal for travel and easy storage.
- Powerful Dual Motors – Two 250W brushless DC motors provide a total of 500W power, ensuring smooth rides over various terrains.
- Long-Range Battery Options – Choose between the 12AH battery (up to 13 miles, airline-approved) or the 20AH battery (up to 17 miles, non-airline approved).
- Intelligent Joystick Control – The 360-degree waterproof joystick features power on/off, speed selection, horn, and battery level display for effortless operation.
- Remote Control Functionality – Allows you to maneuver the chair, adjust speed, and fold/unfold from up to 30 feet away.
- Sturdy & Heavy-Duty Frame – Supports up to 350 lbs, making it a durable and reliable power wheelchair for all users.
- Comfortable & Customizable Design – Available in four frame colors and five cushion options, with a 19-inch wide seating area for superior comfort.
- Airline & Cruise Approved – The 12AH battery is FAA and cruise line compliant, allowing for hassle-free travel.
- Weather Resistant Electronics – Wiring, connectors, and motors are resistant to light rain and winds for safe outdoor use.
ADDITIONAL INFORMATION
- Five speed selections allow for a maximum speed of 4 mph, customizable for different needs.
- The solid rear tires (12") and front tires (8") ensure smooth navigation on multiple surfaces.
- Accessories available: Headlight with USB charger, phone holder, cup holder, caregiver controller, and a canopy.
WARRANTY
- The IQ-7000 comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
- An optional ComfyGO Care warranty can be purchased to provide up to 2 years of coverage for batteries and electronics. An optional ComfyGO Care+ warranty can be purchased to provide up to 3 years of coverage for batteries and electronics. ComfyGO Care and ComfyGO Care+ can be purchased within 90 days of your delivery date.
VIDEO
FAQ
1. Can I turn my wheelchair on or turn off with the remote control? |
| No. The wheelchair’s power must be turned on before the remote control is turned on. This allows the controller to pair with the chair. |
2. Does my wheelchair arrive fully assembled? |
| Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts. |
3.Can my wheelchair go on an airplane or cruise? |
| Yes. The 12AH (288WH) lithium-ion battery is travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations. |
4. I’ve run out of battery. Can I push my chair? |
| Yes. The IQ-7000 wheelchair can operate like a manual wheelchair. To do so, make sure the power is off, then disengage both motors by pulling the levers on each motor to the unlocked position. Doing this will set your wheelchair to free wheel mode. |
5. Does my remote control come paired with my chair? |
| Yes. The remote control comes paired with your chair. If your remote loses its pairing, please click here https://www.youtube.com/watch?v=BfzfnSPWqNA to watch a video tutorial on how to pair your remote. If you are still having difficulties pairing your remote, please contact us 1 (844) 755-5055, info@comfygmobility.com, or use LET’S CHAT! feature on our website, https://www.comfygomobility.com |
6. Can I silence the beeping sound my wheelchair makes while reversing? |
| Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back. |
7. Does the armrest raise? |
| Yes. Both armrests can raise to allow an easier exchange or to make it easier to push you chair closer to a table |
8. How do I charge the battery? |
| The lithium-ion battery can be charged through the joystick controller or directly on the battery. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet. |
9. Can I install my controller on either side of the wheelchair? |
| Yes. The controller will be setup on the right side of the wheelchair, but it can be easily moved to the left side. |
10. Does my wheelchair come with a warranty? |
| Yes, The IQ-7000 wheelchair comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty. |
11. Can I use my wheelchair on dirt and grass? |
| Yes. The IQ-7000 can traverse low grass and compacted dirt with ease. |
