ComfyGo Phoenix Carbon Fiber Electric Wheelchair – Lightweight, Foldable & Travel Ready

Promobilitygear Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

- Countries: We currently ship within the United States

- Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

- Within the United States : Free Shipping On All Orders.

- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 3 business days, Monday to Friday.

- Last Order Time: 5.00 Pm

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Delivery Time: 5-7 business days.

- Business Days: Shipments occur Monday to Friday.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING/LOST ITEMS PROCEDURE

-Reporting Missing Items: Contact our customer service within 5 days of receiving your package via info@ProMobilityGear.com.

-Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

-Without such notification, we will not be responsible for a lost parcel. If the RMA instructions are not followed, we shall not be liable for items that do not arrive in our warehouse.

RETURN POLICY

-Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled.  If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.

-Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer will cover the return shipping costs.

-Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.

Contact information

This Return and Refund Policy applies to all purchases made through the promobilitygear.com website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

- Email: info@ProMobilityGear.com

- Phone: +1 855 294-5647

- Address:  620 Bloomfield Ave, Bloomfield New Jersey 07003, United States

Return Window

Customers in United States have the right return the product within 30 days after delivery.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at info@ProMobilityGear.com with your order number and a detailed reason for the return.

2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached in its original condition. Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.)  The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.

2. Include the return authorization form and any necessary supporting documents or images.

3. Download and print the return label from the link provided in our email.

Return Costs

- For Defective or Damaged Products: Please email us as soon as possible at info@promobilitygear.com with your order number and a photo of the item's condition. We will assess the issue individually and do our best to find a fair and satisfactory resolution.

- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer as well as a restocking fee of 20%. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 5 days, provided it is unused, undamaged, and in the original packaging. The return must be complete and include all accessories.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. 

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received: If you receive an incorrect product, contact us, send us photos and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date. 

- Cancellation After Order: Once the order has begun processing or shipped, it cannot be canceled.  If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a return.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.

Timelines

- Return Window: Returns must be reported and shipped within 14 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

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