ComfyGo Phoenix Carbon Fiber Electric Wheelchair – Lightweight, Foldable & Travel Ready

Promobilitygear Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

- Countries: We currently ship within the United States

- Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

- Within the United States : Free Shipping On All Orders.

- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 3 business days, Monday to Friday.

- Last Order Time: 5.00 Pm

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Delivery Time: 5-8 business days.

- Business Days: Shipments occur Monday to Friday.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

- Reliable Courier Services: We ship with couriers based on pricing so this will change. 

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@ProMobilityGear.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer.

 will cover the return shipping costs.

• Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

Contact information

Scope and intent

This Return and Refund Policy applies to all purchases made through the promobilitygear.com website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

- Email: info@ProMobilityGear.com

- Phone: +1 855 294-5647

- Address:  620 Bloomfield Ave, Bloomfield New Jersey 07003, United States

Return Window

Customers in United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at info@ProMobilityGear.com with your order number and a detailed reason for the return.

2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.

2. Include the return authorization form and any necessary supporting documents or images.

3. Download and print the return label from the link provided in our email.

Return Costs

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged, and in the original packaging.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. promobilitygear.com will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.

Timelines

- Return Window: Returns must be reported and shipped within 14 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

- Custom or personalized items

- Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Send all returns to: 620 Bloomfield Ave, Bloomfield New Jersey 07003, United States

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

contact our customer service. Click Here