ComfyGo
ComfyGo MAJESTIC IQ-9000: Foldable Electric Power Wheelchair with Auto Recline
ComfyGo MAJESTIC IQ-9000: Foldable Electric Power Wheelchair with Auto Recline
SKU: IQ-9000-Auto-Recline
- Regular price
- Price: $2,249.99
- Regular price
- List Price:
- Sale price
- Price: $2,249.99
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Shipping Policy
Shipping Policy
Promobilitygear Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United States
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United States : Free Shipping On All Orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 3 business days, Monday to Friday.
- Last Order Time: 5.00 Pm
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 5-7 business days.
- Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING/LOST ITEMS PROCEDURE
-Reporting Missing Items: Contact our customer service within 5 days of receiving your package via info@ProMobilityGear.com.
-Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
-Without such notification, we will not be responsible for a lost parcel. If the RMA instructions are not followed, we shall not be liable for items that do not arrive in our warehouse.
RETURN POLICY
-Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled. If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.
-Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer will cover the return shipping costs.
-Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
Contact information
Return Policy
Return Policy
This Return and Refund Policy applies to all purchases made through the promobilitygear.com website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
- Email: info@ProMobilityGear.com
- Phone: +1 855 294-5647
- Address: 620 Bloomfield Ave, Bloomfield New Jersey 07003, United States
Return Window
Customers in United States have the right return the product within 30 days after delivery.
Return Instructions
1. Return Notification: To initiate a return, contact our customer service at info@ProMobilityGear.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
1. Safely pack the item in the original packaging with all labels and tags still attached in its original condition. Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.
Return Costs
- For Defective or Damaged Products: Please email us as soon as possible at info@promobilitygear.com with your order number and a photo of the item's condition. We will assess the issue individually and do our best to find a fair and satisfactory resolution.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer as well as a restocking fee of 20%. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 5 days, provided it is unused, undamaged, and in the original packaging. The return must be complete and include all accessories.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us, send us photos and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date.
- Cancellation After Order: Once the order has begun processing or shipped, it cannot be canceled. If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a return.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.
Timelines
- Return Window: Returns must be reported and shipped within 14 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Legal Rights
This policy does not affect any applicable legal rights.
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PRODUCT DESCRIPTION
Freedom Meets Function: The MAJESTIC IQ-9000 Auto Reclining Electric Wheelchair
Reclaim your independence with the MAJESTIC IQ-9000 AR—your ultimate travel companion. This foldable, airline-approved electric wheelchair is designed for everyday comfort and real-world performance. Weighing just 52 lbs (without battery), it folds in seconds, reclines up to 55°, and travels up to 19 miles on a full charge. Whether you're at the park, boarding a plane, or navigating your home, this chair adapts to your journey.
Top Features & Benefits
Auto Recline Comfort
- Reclines up to 55° with the joystick or remote control.
- Ideal for resting, stretching, or adjusting posture on the go.
Powerful Yet Silent Motors
- Dual 250W brushless motors provide 500W of total power.
- Climb slopes up to 10° with ease and minimal noise.
Long-Range Lithium Batteries
- Includes two 24V 7.5AH quick-release batteries.
- Delivers up to 19 miles per charge. Airline and cruise approved.
Ultra-Light Folding Frame
- Just 52 lbs without batteries. Folds in 3 seconds.
- Fits into car trunks, airplane storage, and through most doorways.
Full 360° Joystick with LCD Display
- Includes speed control, battery level, recline function, and horn.
- Mountable on either armrest for right- or left-hand use.
Electromagnetic Braking System
- Smart, responsive brakes for safety on hills or inclines.
- Prevents rollback and requires less maintenance.
Travel-Ready Design
- FAA and cruise-approved batteries.
- Weather-resistant electronics for light rain and daily use.
Seat Options to Fit You
- Choose from a 17.5" or 20" wide seat (IQ-9000 Plus).
- Memory foam with gel inserts and optional leather cover.
Custom Styling Available
- Choose from multiple frame and cushion color combos.
- Add accessories like headrests, cup holders, or storage bags.
Why the IQ-9000 AR Stands Out
- Weight: Only 52 lbs without battery
- Speed: Up to 4 mph with 7-speed control
- Range: Up to 19 miles
- Slope: Climbs up to 10°
- Capacity: Supports up to 310 lbs
- Seat Widths: 17.5” or 20”
- Fold Time: 3 seconds
What’s Included
- MAJESTIC IQ-9000 AR Power Chair
- Two lithium-ion batteries
- Joystick controller with LCD display
- Remote control
- Battery charger
- Anti-tip wheels
- Tool set & user manual
Warranties for Peace of Mind
- 3-Year Warranty on Frame and Motors
- 1-Year Warranty on Batteries and Electronics
- Optional extended coverage available with ComfyGO Care+
SPECIFICATIONS
| Feature | Details |
|---|---|
| Weight | 49 lbs (without battery); each 7.5Ah battery adds 3.5 lbs. |
| Frame Material | Aircraft-grade aluminum alloy. |
| Motor | Dual 250W brushless motors; 500W total power; handles inclines up to 10°. |
| Battery | Two 7.5Ah lithium-ion batteries; airline & cruise approved; quick-release design. |
| Range | Up to 19 miles per charge (varies by conditions). |
| Speed | Seven speed levels with a max speed of 4 mph. |
| Seating Options | 17.5” and 20” widths; memory foam cushions with cooling gel. |
| Recline Function | Auto-recline up to 55°; controlled via joystick or remote. |
| Controller | 360° joystick with LCD display; power, speed, horn, recline controls. |
| Remote Control | Operates wheelchair from up to 30 feet away. |
| Safety Features | Intelligent electromagnetic brakes; adjustable anti-tip bars. |
| Tires | 12” pneumatic rear tires; 8” solid front tires. |
| Accessories | Optional headlight, phone holder, cup holder, caregiver control, canopy, travel bag, headrest. |
| Certifications | FDA approved; UL tested. |
| Warranty | 3-year frame & motor warranty; 1-year battery & electronics warranty; extended coverage optional. |
| What’s Included | Wheelchair, batteries, joystick, remote, toolset, charger, anti-tip bars, user manual. |
VIDEOS
FAQ
1. Can I turn my wheelchair on or turn off with the remote control? |
| No. The wheelchair’s power must be turned on before the remote control is turned on. This allows the controller to pair with the chair. |
2. Does my wheelchair arrive fully assembled? |
| Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts. |
3.Can my wheelchair go on an airplane or cruise? |
| Yes. The 7.5AH (180WH) lithium-ion battery is travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations. |
4. Can I operate my wheelchair with the backrest in the reclined position? |
| The wheelchair will still operate if the backrest is reclined. However, we do not recommend moving your wheelchair while reclined as this could lead to tipping and severe injuries. |
5. I’ve run out of battery. Can I push my chair? |
| Yes. The IQ-9000 wheelchair can operate like a manual wheelchair. To do so, make sure the power is off, then disengage both motors by pulling the levers on each motor to the unlocked position. Doing this will set your wheelchair to free wheel mode. |
6. Does my remote control come paired with my chair? |
| Yes. The remote control comes paired with your chair. If your remote loses its pairing, please click here https://www.youtube.com/watch?v=BfzfnSPWqNA to watch a video tutorial on how to pair your remote. If you are still having difficulties pairing your remote, please contact us 1 (844) 755-5055, info@comfygmobility.com, or use LET’S CHAT! feature on our website, https://www.comfygomobility.com |
7. Can I silence the beeping sound my wheelchair makes while reversing? |
| Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back. |
8. Does the armrest raise? |
| Yes. Both armrests can raise to allow an easier exchange or to make it easier to push you chair closer to a table |
9. How do I charge the battery? |
| The lithium-ion battery can be charged through the joystick controller or directly on the battery. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet. |
10. Can I install my controller on either side of the wheelchair? |
| Yes. The controller will be setup on the right side of the wheelchair, but it can be easily moved to the left side. |
11. Does my wheelchair come with a warranty? |
| Yes, The IQ-9000 wheelchair comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty. |
12. Can I use my wheelchair on dirt and grass? |
| Yes. The IQ-9000 can traverse low grass and compacted dirt with ease. |
13. Where can I find the serial number of my wheelchair? |
| The serial number can be found in three places, on the frame near the footrest, in the product manual, and on the box the wheelchair was shipped in. |
